Service Satisfaction Survey


To improve the quality of service, please answer the following questions based on your latest experience of IACM service.


This survey will be conducted anonymously and the collected information will be kept absolutely confidential. Please feel free to answer. We would like to extend our sincere gratitude to you for your assistance.





* Which of the following services did you recently receive at IACM?



* Accessibility
  Highly satisfactory Satisfactory Fair Unsatisfactory Highly unsatisfactory No opinion/Not applicable
Service hours
Service location
Contact methods



* Staff service
  Highly satisfactory Satisfactory Fair Unsatisfactory Highly unsatisfactory No opinion/Not applicable
Service attitude
Level of professionalism
Service efficiency
Service responsiveness



* Environment and facilities
  Highly satisfactory Satisfactory Fair Unsatisfactory Highly unsatisfactory No opinion/Not applicable
Level of comfort
Setting of facilities



* Internal process
  Highly satisfactory Satisfactory Fair Unsatisfactory Highly unsatisfactory No opinion/Not applicable
Waiting time
Level of simplicity
Fairness



* Service outcome
  Highly satisfactory Satisfactory Fair Unsatisfactory Highly unsatisfactory No opinion/ Not applicable
Conformity to purpose of use



* Service information
  Highly satisfactory Satisfactory Fair Unsatisfactory Highly unsatisfactory No opinion/Not applicable
Openness of information
Information accuracy



* Electronic services
  Highly satisfactory Satisfactory Fair Unsatisfactory Highly unsatisfactory No opinion/Not applicable
Sufficiency of scope of electronic services
Level of satisfaction with electronic services



* Performance pledge (Performance pledge of IACM)
  Highly satisfactory Satisfactory Fair Unsatisfactory Highly unsatisfactory No opinion/Not applicable
Sufficiency of scope of performance pledge
Satisfaction with indicators
Clarity of indicators



* Overall service
  Highly satisfactory Satisfactory Fair Unsatisfactory Highly unsatisfactory No opinion/Not applicable
Overall service satisfaction
Do you have any further comments on the services of IACM?